It’s great being invited into businesses and being asked if we can help them to become more accessible – even when they have already been making to steps, but want to make sure they are doing everything.
When we visited Marsden Building Society, which has branches in Lytham, Poulton and Garstang, we found that they were already extremely accessible and had a great mind set to ensure that from access to customer service, people with disabilities were welcomed.
We advised them to install a hearing loop, large print and braille brochures for customers, which they took that onboard and will be implementing.
Anne, from the Lytham branch, says that they want to do all they can because“ Small changes are important for the community”.
Installing a hearing loop is a great benefit to those with hearing loss. A hearing loop means those with normal hearing hear speech at a normal volume, but people with hearing aids get the sound directly into their hearing aids.
Having brochures in braille, a tactile writing system used by around 1 in 20 people registered blind, enables customers to access information.
While having brochures and other business information and marketing collateral in large print does not just help people who are registered blind and visually impaired, but it also helps older people too.