Businesses across the Fylde Coast have been telling us how they have benefitted from our free disability awareness training and access guides.
We have helped more than 500 businesses to make themselves welcoming to all to enhance their customer base through our non-judgemental access guides.
Many of them have found that it simply took small, often free and low-cost changes to help people with disabilities access their business.
And, more than 150 businesses now understand the needs of disabled people so they can offer better customer service through our online and face-to-face disability awareness training.
And, it’s really important as more than 75% of disabled people have turned their back on a business because it couldn’t cater for their needs.
Often all it takes is acknowledging a customer with a disability and not being afraid of their disability can really help to ensure they don’t walk away. Attitude is everything, as Alan Reid, CEO of Disability First, which spearheaded the Access Fylde Coast project talks about here ( embed the video )
We have beacons for best practice in accessibility right across the Fylde Coast. Yes, some are bigger tourism operators, such as the Sandcastle, but many smaller business have made simple changes, which have helped them to grow their business and enhance experiences for people with disabilities
“We currently make adaptations such as providing a chair and ensuring walkways are clear, enabling access for all. It was reassuring to hear we are doing all we can.
“Also I was interested to hear about the free Disability Awareness training which I will be taking up and encouraging everyone else to do also, because it will be of benefit.”Tracey Harrison, Manager of Clarity Opticians, Fleetwood.
Not only disabilities, but your customer base is probably getting older – and so increasing chance of impairments, which we might not ordinarily think of as disabilities, such as poorer eyesight, mobility issues or hearing loss.
“We have lots of customers with various disabilities and found the advice given, such as considering a handrail to help people access the premises very helpful and affordable.
“”Also having our business on the App will hopefully generate more businesses, which is always a good thing.”Steve Barrow, hairdresser at Devon Hair, Blackpool.
Every business which has an access guide will get a sticker to display so that disabled people know they have taken steps to be as welcoming as possible to disabled people.
While our access champions are currently unable to visit businesses due to COVID-19, we are still carrying out our free disability awareness training,
The course will only take 1.5 hours to complete and is modular, so you can take it at your own pace and in your own time.
Great! A great help on how to go about our accessibility planCharlotte Davies, Art B and B
Very informative. Enjoyed the relaxed atmosphere of the training. I feel confident now on constantly improving our service to make it as accessible as possible.Art B and B
Email us on firstname.lastname@example.org to start your FREE disability awareness training to enhance your business and welcome more customers.